By placing an order at Lemonade Couture, you agree to all policies listed on this page. On the checkout screen, we list "By placing your order, you agree to all of Lemonade Couture's policies listed on the Customer Service page." Should you ever have a question about any our policies, please email us at email@example.com. We are always happy to answer your questions. Note that orders containing monograms for the rest of this month will ship at a slower pace than normal; orders containing monograms placed today through Wednesday May 29 will ship off on Friday May 31. In addition, UPS and USPS do not ship on Memorial Day. So we will not be shipping off orders on Monday May 27 (Memorial Day). Thank you! Heather
Shipping & Delivery
U.S. Shipping and Processing Charges
USPS Priority Mail orders that do not contain monograms placed by noon Central time, almost always ship the same day Monday through Saturday; there could be exceptions where the order ships the next business day.
UPS orders that do not contain monograms placed by noon Central time ship the same day Monday through Friday if you have selected 2nd Day Air or Next Day Air. UPS Ground orders almost always ship the same day when they do not contain monograms and when placed by noon Central time; there could be exceptions where the UPS Ground order ships the next business day. UPS doesn't ship out orders on Saturdays.
If we ever have an exception to the shipping schedule above and are not shipping out any orders on a certain day, we will list the exception for that day in the first paragraph of this Customer Service page. While this will not happen often, please always check that first paragraph when placing your order if you need your order right away. If you need an order by a certain date, please list that in the comments section upon checkout so that if we cannot get your USPS or UPS Ground order to you by the date you have listed in the comments section, we can contact you to let you know that.
You will see available shipping options and their prices on the second page of checkout, after you have entered your address information on the first page. The first page of checkout does not show shipping charges since you do not pick your shipping option until page two.
We cannot ship UPS orders to PO boxes. We can only ship UPS orders to physical addresses.
FREE Shipping Special
We are currently offering free shipping on all orders going to the U.S.! To enjoy free shipping, select the FREE Shipping Special with Delivery Confirmation option at checkout. This includes either a USPS Delivery Confirmation number or a UPS tracking number. This option does not include insurance. If you would like insurance for your order, you need to choose a UPS option or a USPS Priority Mail with Insurance and Delivery Confirmation option at checkout. For the free shipping option, we will send the order via USPS First-Class Mail, USPS Priority Mail, or UPS Ground. We choose the shipping method. If you need your order by a certain date, you can check with us before ordering to see if you need to pick a Priority Mail or UPS option instead of the free option.
If you need the order by a certain time and you place it after noon Central on a Friday or on Saturday, please remember that UPS does not ship out on Saturdays and that there is a chance we will send your order via UPS in which case the order would go out on Monday (if it does not contain a monogram). This free shipping special is not available for orders going outside the U.S.
FREE International Shipping
We offer free postal service shipping to any country outside the U.S. for orders of $150 and up. Select the FREE International Shipping ($150 + order) option at checkout. This option does not come with insurance or a full tracking number. It does, however, come with a customs form tracking number that you can enter at www.usps.com to see intermittent tracking. From our experience, you will usually see a long period of time without any tracking updates once the package leaves the U.S.
USPS Priority Mail Options
USPS Priority Mail packages usually arrive two to three days after we send them. While the postal service does not guarantee the two to three days, the postal service almost always holds to this timeframe. We offer $5 and $8 flat rate United States Postal Service (USPS) Priority Mail shipping options with Delivery Confirmation (but no insurance), for orders shipped to U.S. addresses. Only one of these two options will display during checkout, based on the size and weight of the items in your order. We also offer $7 and $10 USPS Priority Mail shipping options with insurance and Delivery Confirmation for domestic orders. Only one of of the insured options will display based on the size and weight of the items in your order.
We include the USPS Priority Mail Delivery Confirmation numbers on your order shipped receipts, and you can track your packages using these numbers at www.usps.com.
For example, you can use the USPS $5 option if your order contains one of the following combinations:
USPS First-Class Mail Option
We offer a $3 flat rate United States Postal Service (USPS) First-Class Mail shipping option with Delivery Confirmation (but no insurance), for orders up to 13 ounces shipped to U.S. addresses. This option will display if the weight of the items in your order fall within the limits for this option.
UPS Ground Option
For UPS, shipping charges are based on the total of your order before any taxes. Our UPS Ground shipping charges are UPS's actual shipping charges.
All UPS orders are fully insured for the value of the products in the package. Lemonade Couture covers the extra insurance for the goods on UPS packages over $100.
UPS 2nd Day Air and UPS Next Day Air Options
In addition to UPS Ground, we also offer UPS Next Day Air and UPS 2nd Day Air shipping options. Our shipping charges for UPS 2nd Day Air and UPS Next Day Air are UPS's actual shipping charges. To find out the cost of these two shipping methods, enter your billing and shipping addresses at checkout, and the second page of the checkout will display your shipping cost for each shipping option. Please see the "Order Process Information" section below for information on the timeframe it will take for us to ship off UPS Next Day Air and UPS 2nd Day Air orders.
We offer shipping through UPS to most countries. We offer shipping through the United States Postal Service to the following countries: Australia, Austria, Belgium, Canada, England, France, Germany, Ireland, Italy, Mexico, the Netherlands, New Zealand, and Spain. We offer free international shipping for orders $150 and up.
If you want United States Postal Service shipping and the country you want to ship to is not listed above, we can ship to that country using the postal service. The shipping charge for almost every country will be $10 for orders up to a pound, $15 for over a pound, and free shipping for orders $150 and up. You need to email us at firstname.lastname@example.org with the list of items you would like to order. We will then calculate the shipping cost and send you a Paypal invoice for the items in the order plus the shipping price. If our system allows automatic shipping at checkout to that country, we will get the country added to our checkout process so that the next time you place an order, the postal service option will appear at checkout.
Shipping Charges for Orders to the U.S.
|Order Total||Total Charges|
If the size and weight of the items in your order fall within the range for our $5 flat rate United States Postal Service Priority Mail option, you will see a $5 USPS Priority Mail option with Delivery Confirmation and a $7 USPS Priority Mail option with insurance and Delivery Confirmation at checkout.
If the items in your order exceed our size and weight limitations for the $5 and $7 options, you will instead see an $8 USPS Priority Mail option with Delivery Confirmation and a $10 USPS Priority Mail option with insurance and Delivery Confirmation.
|Any amount||If the size and weight of the items in your order fall within the range for our $3 flat rate United States Postal Service First-Class Mail option, you will see a $3 USPS First-Class Mail with Delivery Confirmation option at checkout.|
| $0 and up
||UPS's actual shipping charges calculated upon checkout|
| $1 and up
||FREE shipping special for any order amount! (to the U.S. only)|
Shipping Charges for International Orders
|Order Total||Total Charges|
If your order is being shipped to Australia, Austria, Belgium, Canada, England, France, Germany, Ireland, Italy, Mexico, the Netherlands, New Zealand, or Spain, we offer two flat rate regular pace shipping options using the United States Postal Service:
$10 for 1 pound and under
$15 for more than 1 pound
Only one of the above flat rate options will display upon checkout, based on the weight of the items in your order.
We ship to every country. If you are in a country other than the above, email us a list of the products and sizes you want to order, and we will send you a Paypal invoice for the items plus shipping. The shipping cost to almost every country not listed above is $10 or $15, based on the weight of the package. If you are shipping to a country that costs more, we will let you know the price.
For orders to most countries, you can pick a UPS option. UPS's actual shipping charges are calculated upon checkout.
|$150 and up||
FREE shipping to any country outside the U.S. for orders of $150 or more
Austin Local Delivery Service
Austin Hand Delivery in Gift Bag Option
We offer hand delivery of your Lemonade Couture orders in Austin, Texas at checkout, for $15. Your order will be packaged up cute in our signature lemonade colored gift sack packaging ready for you or a gift recipient to open, or ready for you take as a gift to a birthday party or baby shower.
We can hand deliver items to your home, to the home of the recipient, or to you or the recipient at an office. Enter the location you want the order delivered to, in the shipping address area upon checkout. We deliver to residences and businesses with Austin or West Lake Hills addresses only, not to suburbs such as Cedar Park, Leander, Dripping Springs, or Round Rock. If your order contains gifts for multiple recipients and you need your order divided into multiple gift sacks, please include in your checkout comments how to divide the order.
We deliver hand delivery orders Monday through Saturday. Hand delivery orders that do no contain monograms placed by 9am Central time are usually delivered the same day, Monday through Saturday. Sometimes orders placed after that time can be delivered the same day. Monogram orders can take up to four business days to complete before the order will be delivered.
For nonmonogram orders, we will email you the same or next business day from when the order was placed with the date we plan on delivering your order. For orders containing a monogram, you will receive an email from us the day your monogram is completed letting you know that we will deliver the order that day. You might receive the delivery email as we are heading out the door to deliver. So, please email us as soon as you place your order or leave comments during checkout if you have any special delivery instructions. If you are replying to our delivery email, we might not receive the email in time. If you want us to email the gift recipient directly about the delivery, please include their email address in the comments section upon checkout so that we can email them instead of you.
If no one is available to receive a package at the time we deliver it, we will leave it on the porch. We are not responsible for the order once it has been delivered to the address you specified. If we are delivering to a business, we will leave the order at the front desk. We will not be responsible when given an incorrect address or incorrect information about the recipient (for example, the recipient is on vacation). Please make sure you provide the correct address at checkout and that you know the recipient is ready to receive the order.
If you need the order delivered on a particular day or in a certain time window that you or the recipient will be home, please email us at email@example.com and we will try our best to accommodate your request.
Order Process Information
We almost always ship USPS Priority Mail orders and free shipping special orders placed by noon Central time the same day Monday through Saturday, although there could be exceptions. We almost always ship UPS Ground orders placed by noon Central time the same day Monday through Friday, although there could be exceptions. We ship UPS 2nd Day Air and UPS Next Day Air orders the same day Monday through Friday. (UPS does not ship out orders on Saturdays.) Fast ship orders placed after noon Central time are not guaranteed to ship that day. Sometimes international USPS orders can take a day or two longer to ship. However, we try to get international orders shipped as quickly as we can. These schedules do not apply to monogrammed items, since we need time to monogram before shipping. Monograms are almost always completed within four business days, then shipped off.
Selecting a fast ship method for an order containing monogrammed items will get your order to you or the recipient sooner, because the shipping travel time will be faster. However, we will always need time to monogram your order even if you have selected UPS 2nd Day Air or UPS Next Day Air. If you ever have a question about which shipping method you should select based on when we will ship off your order, please email us at firstname.lastname@example.org before placing your order, and we can let you know the date we will ship off your particular order.
If you ever need an order by a certain date, please email us at email@example.com or leave a comment during checkout indicating the date by which you need the order. If we are able to send out the order faster than the timeframes listed above, we will do whatever we can to make that happen. But we need to know the date you or the recipient need the order by so we can do whatever is in our power to meet that deadline. If we are not able to get the order to you by the event date, we will let you know that as soon as possible.
As you probably know, UPS does not ship out or deliver orders on Saturdays. Please always factor this into the shipping time. Shipping policies are included on web sites as a standard. If you choose not to read our policies, we will not be held accountable for you not receiving a package in a timeframe faster than the times stated in our policies. We will not reimburse original or return shipping costs if our policies are not read. By placing your order, you have agreed to all policies listed on this Customer Service page. We try to be very clear about our policies on this page. If you ever have a question about shipping timeframe, please email us your questions before placing your order. We are always happy to answer your questions when you email us at firstname.lastname@example.org.
Once placed, orders containing monogrammed items cannot be canceled or the name or initials changed. If you have a question about monograms or need a monogram by a certain date, we always recommend that you email us before placing your order. We sometimes give the monogram information to the monogrammer immediately after an order is placed. So, you need to get any monogram questions or monogram timeframe questions answered before placing your order since monogram orders cannot be canceled once the monogram orders are placed.
We only ship orders that have already been paid for. No exceptions. Also, if we send you a Paypal invoice for any reason for your order (for example for an international order), we will hold the merchandise for 24 hours. After 24 hours, we can no longer reserve the items.
Promo codes apply only to new orders. If you have a promo code, you cannot apply it to an order that has already been placed. Also, promo codes cannot be used toward special custom orders.
If you enter the wrong address upon checkout, we ship your order to that address, then you realize later that you entered the wrong address, we will not send out a second order to the correct address. You will have to pay for a new order. Then, if and when we receive the returned package, we will refund you for the items minus the shipping and handling charge and the return shipping charge (if we are charged for the return shipping). Note that this has never happened before of a customer entering the wrong adress, us shipping to that address, and a customer not receiving their order. If we can tell from our end that an address is incorrect, we will always email you to verify the shipping address. But please always double check the shipping address when you enter it upon checkout. We are always worried that our shipping software won't detect that an address someone has incorrectly entered is incorrect before we ship. And we definitely want you to receive your package in a timely manner!
Lemonade Couture will contact you via email if the merchandise you have ordered is not currently in stock. To ship to more than one address, you must place separate orders.
Sales Tax for Texas Residents
As required by law, we add 8.25 percent sales tax on merchandise and shipping to all deliveries within Texas.
Once Lemonade Couture has delivered the merchandise to the carrier, you will assume the risk of loss for the merchandise. Lemonade Couture keeps tracking numbers for all UPS orders and Delivery Confirmation numbers for all domestic USPS orders. You can find this information on the order shipped receipt that is emailed to you. But if for some reason it is not there, please request this information from us.
For international USPS orders, we keep the customs forms. International USPS orders come with the customs form tracking number on the shipped receipt that you receive. This customs form tracking number is not a full tracking number. The post office tells us it only tracks the package until it arrives at customs and provides very infrequent updates. But you can enter this tracking number at www.usps.com like our domestic tracking numbers.
USPS international packages are not insured. If you would like insurance for your international order, you need to instead choose a UPS option upon checkout. Our USPS domestic packages come with Delivery Confirmation and we offer optional insurance for our Priority Mail options. We are not responsible if you choose an uninsured USPS option and you do not receive your domestic or international package or something happens to your package in transit. We will not send out replacement merchandise if the USPS loses or damages your order. The protections that UPS provides always make UPS a good shipping choice. The USPS Priority Mail domestic option with insurance is also a good choice. You will assume all risks associated with shipping via USPS; Lemonade Couture will not be held responsible. Although we have never had customers say they have not received their USPS orders or that their USPS orders were damaged, there is always the risk when you select to have your order shipped via the postal service without insurance that the postal service could lose or damage your order. We have heard of this happening with other businesses. That is why we offer domestic and international UPS shipping options and domestic USPS Priority Mail options with insurance on checkout.
Lemonade Couture is not responsible for any taxes, duties, brokerage fees, or customs fees. Upon arrival of the package in your country, you may be contacted to arrange payment of any local duties, taxes, brokerage fees, and/or customs fees assessed by your government or the carrier. Please remember that Lemonade Couture has absolutely no control over these charges. Also, Lemonade Couture is not responsible for any time a package is held up within customs; we don't have control over that.
If you do not pick up or make delivery arrangements for a UPS, USPS, or international postal service package that we have sent you or you do not pay taxes, duties, brokerage fees, or customs fees that you owe for the package and it gets returned to us, we will subtract the original shipping cost and any return shipping charge from your refund. If you received free shipping for your order, we will deduct from your refund $8.65 shipping for a domestic order and $15 for an international order. We will also subtract from your refund any customs fees, duties, brokerage fees, or taxes for both the original and return shipments.
If you decide to refuse a shipment from Lemonade Couture, you are responsible for the original shipping and handling fees, the cost of returning the package to Lemonade Couture, and any customs fees, duties, brokerage fees, or taxes for both the original and return shipments. We will subtract these charges from your refund. If you received free shipping for your order, we will deduct from your refund $8.65 shipping for a domestic order and $15 for an international order.
Should the UPS tracking information show that your package was delivered to you but you did not receive the UPS package, UPS will conduct an investigation. Technically, any UPS lost packages are between the customer and UPS, but we are happy to assist in the process of UPS trying to locate a missing package. If UPS determines that they will reimburse for the package, you will be reimbursed after the investigation completes. You will not be reimbursed until the investigation completes. No exceptions. We are not responsible for any reimbursements while a UPS investigation is being conducted. Also, we will not send out new merchandise that has not been paid for. If you would like to reorder merchandise in the meantime, you can. Lost packages are between you and UPS, but we will always gladly assist you.
Payments Using Paypal eChecks
If you use the eCheck option on Paypal to pay for your order, it takes about 3-5 days for the check to clear and for Paypal to send us that money. Paypal asks us to wait until they have notified us that the check has cleared before we ship your order. We will always wait to ship your order until the eCheck has cleared. No exceptions. There is no waiting period for regular payments through Paypal.
Gift Certificate Codes
Purchasing a Lemonade Couture Gift Certificate
Gift certificates are available to purchase from Lemonade Couture. A Lemonade Couture gift certificate is an online code that we will email to you after purchase. To purchase a Lemonade Couture gift certificate and to read more about our gift certificates, go here: http://www.lemonadecouture.com/gift-certificate.php
If your order has only gift certificates in it, we do not charge shipping for the order. You cannot use promo codes toward the purchase of gift certificates. If you use a promo code and your order contains items in addition to gift certificates, the promo code will be applied to the other items in your order but not to the gift certificates.
We Want to Hear From You
Our email address for any topic is: email@example.com
We want to know what you like. If there are particular types of items on our site you would like to see more of, please let us know. Also, should you ever have an issue with one of our products, we want to know.
We receive a number of emails about: products people make that they would like us to carry, advertising packages, and donating items for auctions among other email subjects. Due to the volume of emails we receive, we cannot respond to all these emails on the above subjects. If we are interested in your offer, be assured that we will reply. No response on such an email means that we are not interested at this time. We cannot participate in or respond to every offer, event, and product inquiry sent to us due to receiving so many emails on these topics. Thanks for understanding.
Also, we receive a lot of emails from boutiques about whether they can buy our products wholesale. At this time, we do not offer any of our products at wholesale prices. Should we begin offering some products wholesale in the future, we will indicate that on this page.
Address for Sending a Return
6705 Hwy. 290 West, Suite 502 - 279
Austin, Texas 78735
Need a Different Size or Color?
We do not offer exchanges. This is because you will get your order more quickly by placing a new order online. We do not ship out merchandise until it has been paid for. Once we receive your return, we will credit your account for the return.
If you received items as a gift and need different sizes, we can send you new sizes upon receiving your return if you first email us at firstname.lastname@example.org with the list of new sizes that you want. If you received the items as a gift, we will send you a Paypal shipping invoice for the cost of shipping the new items to you.
Photos and Products
All photos and products on our site are protected by copyright. Copyright 2013. Our photos are not to be downloaded or used on your site without permission. Any time one of our photos is used on a blog or elsewhere, a reference and link back to Lemonade Couture is required. Do not copy our products. They are protected by copyright law.
We carry a number of handmade items. The handmade items can vary a bit from photos. No two handmade items look exactly alike. That is part of the handmade process and what makes each handmade item unique. Fabric placement can vary from photos, as the fabric placement will always be unique on items such as shoes and baby rompers. Fabrics used with a handmade item such as a headband or a pair of shoes can vary from photos if a fabric runs out and a similar fabric is used as a substitution. Also, for example, the brands of bodysuits and burp cloths that are then embellished can vary. If you want to know the particular brand of for example a bodysuit that will be coming on your order, email us and we will be happy to let you know the brand. Don't assume that because a photo was photographed with one brand of a blank white bodysuit that the same brand bodysuit is always used for an embellished appliqued bodysuit. The brands of "blanks" such as solid colored bodysuits and plain white burp cloths can vary. Also, sometimes we photograph an item tied up with a particular bow but will use several different types of ribbons to tie up that product, depending on the ribbons available at the time we are adding a bow to the item.
If you order a monogram on a blanket, we add the monogram to the blanket that was made earlier. Monogrammed names have a mirror image on the back side.
Many products on our site are photographed with other photography props and products that are not included with the purchase of that product. For example, a photo might contain a hat, a tie, and handmade toys or it might contain a headband, a dress, a pair of shoes, and a toy or any other combination of products and photo props. Please do not assume that all items in every photo are included with the purchase of one item. If a product contains multiple items, the product description will list everything that the product comes with. Please ask us questions before ordering about what a product includes if you are not sure.
Colors can vary depending on your monitor. Also, many of our products are professionally photographed with professional lighting. The colors of items can vary slightly because of prefessional photography and professional lighting.
Some of our products are embellished with small parts. Be careful and watch your babies or toddlers when they wear any items with small parts.